The Town of Boone warns its water and sewer customers that they may soon receive a letter from American Resources of North Carolina, a private company located in New Jersey.

This is the same company which has previously sent these types of letters in years past.

The letter is expected to address customers’ potential expenses for broken or defective water and sewer lines on their property and offers a program for addressing such line failures.

Although Town of Boone water and sewer customers are generally responsible for water line repairs on their side of their water meters and for broken sewer lines on their property, the Town cannot certify that the program offered is legitimate or of benefit to customers.

The Town of Boone is not affiliated with the company, and does not specifically endorse this program or any program like it.

You should check your current homeowner's insurance policy or a consumer protection organization such as the Better Business Bureau before contracting with the company.

If you have any questions or concerns, call the Public Works Department at 828-268-6250.