New River Light and Power (NRLP) is encouraging customers who need assistance or are experiencing payment difficulties due to the impacts of COVID-19 to contact its office at their earliest convenience.

NRLP is ready to assist customers to help prevent them from falling behind on their electric bills. Gov. Roy Cooper extended the suspension of utility disconnects through July 29. While the order extends the disconnection suspension for 60 days, it does not forgive or otherwise waive usage charges through July 29. Customers will still be responsible for paying for all electric usage.

New River encourages customers to call as soon as possible with questions, and to get set up with a payment plan. Under the executive order, customers will have a six-month period beginning July 30 to pay off unpaid balances that came due March 31-July 29. Customers can call NRLP at 828-264-3671 with any questions and to discuss payment plan options.

New River Light and Power’s office has reopened to the public, but with limited occupancy. NRLP encourages customers to continue to utilize the online customer portal, mobile app, drive thru window, or call the office.

For more information, visit NRLP.AppState.edu.